Exchange Policy

We are an exchange-only brand. We do not offer refunds, except where the product is damaged, defective, or wrong on arrival.

What can be exchanged

• Wrong size — exchange for a different size of the same product, subject to availability.
• Damaged, defective, or wrong product delivered — full replacement or store credit.

Conditions

• Request raised within 7 days of delivery.
• Product is unused, unwashed, and unaltered, with all original tags and packaging intact.
• Innerwear, accessories, and items marked “Final Sale” cannot be exchanged.

How to raise an exchange

1. Email nehachauhan2662002@gmail.com within 7 days of delivery with your order ID, the issue, and clear photos of the product and tag.
2. We confirm pickup within 2 business days where service is available, else you ship it to us.
3. Once we receive and inspect the item, we dispatch the exchange within 3 business days.

Damaged or wrong product

Please share an unboxing video (recommended) and photos within 48 hours of delivery. We replace at our cost or issue store credit valid for 12 months.

No refunds

We do not process cash refunds for size/colour/change-of-mind. Store credit may be issued at our discretion.

Cancellations

You can cancel a prepaid order any time before it is dispatched for a full refund to the original payment method (5–7 business days).